Table of contents 2012

Executive summary

• The quick read
• The key points in 6 pages

The digital workplace

• A multi-dimensional framework
• Strategic goals for the digital workplace
• Decision-making in the digital workplace

 

The managed dimension

• Information findability
• Customized start page
• Business and core activities 
• Serving customers
• Social integrated into processes

The social collaborative dimension

• Social and collaborative cultures
• Portfolio of features and tools 
• Satisfaction and deployment
• Benefits observed
• Challenges 
• Training and support
• Future investment

The mobile dimension

• Deployment
• Strategies and goals
• Mobile services today 
• Barriers to mobile services for the workforce

Governance and management

• Roles and decision-making 
• Embedding governance 
• Measurement and business value 
• Challenges for senior management

The digital workplace tomorrow

• Four future scenarios
• Underlying enablers

Appendices 

• Definitions 
• Leadership class criteria
• Types of workforce: definitions
• Four future scenarios 
• Survey topics 
• Participating organizations: profiles
• Participating organizations: list
• Network partners